Privacy Policy of win17

1. Who We Are

win17 is an online casino and sports betting platform serving players in Bangladesh and beyond. Our platform — accessible at win17.one — provides a wide range of entertainment products, including cricket betting, live casino games, slots, crash games, and more. All financial transactions on win17 are conducted in Bangladeshi Taka (BDT) and are supported through popular local payment methods including bKash, Nagad, Rocket, and Upay.

As the data controller, win17 is responsible for ensuring that all personal data you provide is handled in a lawful, fair, and transparent manner. This Privacy Policy applies to all users of the win17 platform, including registered account holders, visitors to win17.one, and anyone who contacts our support team.

2. Information We Collect

When you register for an account or use win17's services, we may collect the following categories of personal information:

• Identity information — full name, date of birth, and a government-issued identification document (such as a National ID card) required to verify your age (21+) and identity for KYC compliance.
• Contact information — email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
• Financial information — payment method details including bKash, Nagad, Rocket, or Upay account references (we do not store full payment credentials), transaction history, and deposit or withdrawal records.
• Account activity — login history, game activity, betting records, bonus usage, and platform preferences.
• Technical data — IP address, device type, browser version, operating system, and session data collected automatically when you access win17.one.
• Communications — records of messages sent to our support team, including emails, live chat transcripts, and any attachments you voluntarily provide.

3. How We Use Your Information

win17 uses the personal data we collect for clearly defined and legitimate purposes. We do not use your data for any purpose beyond what is necessary to operate and improve our platform. Specifically, we process your information to:

• Verify your identity and age (21+) during account registration and ongoing KYC reviews, in accordance with responsible gaming standards.
• Process deposits and withdrawals through your chosen BDT payment channel, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported partners.
• Provide, maintain, and personalise the win17 platform experience, including customer support, promotional communications, and platform security.
• Detect and prevent fraud, money laundering, underage gambling, and any other activity that violates our Terms & Conditions or applicable law.

4. Cookies and Tracking Technologies

win17 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse aggregate usage patterns across win17.one. We use the following types of cookies:

Strictly necessary cookies are required for the platform to function. Analytics cookies help us understand how players use the site. Preference cookies remember your settings such as language and display options. You may adjust your browser settings to limit or block cookies; however, this may affect the functionality of certain win17 features. By continuing to use win17.one, you consent to our use of cookies as described in this policy.

5. Sharing Your Information

win17 does not sell, rent, or trade your personal information to any third party. We may share data only in the following limited and necessary circumstances:

• Payment processors — to complete your BDT transactions through bKash, Nagad, Rocket, Upay, or other supported payment partners. Only the minimum data necessary to process your transaction is shared.
• Game and technology providers — third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive anonymised session data necessary to deliver their game services. No personally identifiable information is shared beyond what is technically required.
• Legal and regulatory authorities — if required by applicable law, court order, or a lawful regulatory request, we may disclose relevant account information to the appropriate authority. We will notify you of such requests where legally permitted to do so.
• Business continuity — in the event of a merger, acquisition, or transfer of business assets, your data may be transferred to the successor entity, subject to the same privacy protections set out in this policy.

6. Data Retention

win17 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. Account records are generally retained for a minimum period after account closure to comply with anti-money laundering and fraud prevention obligations. When data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction.

7. Your Rights and Choices

As a win17 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a brief description of your request:

• Right of access — you may request a copy of the personal data win17 holds about you at any time.
• Right of rectification — if any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure — subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing — you may ask us to limit the way we use your data while a dispute or review is ongoing.

8. Security Measures

win17 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data in transit between your device and win17.one is encrypted using 256-bit SSL/TLS. Access to your account data within win17 systems is restricted to authorised personnel on a strict need-to-know basis. We conduct routine internal security reviews and work continuously to align our practices with recognised information security standards. While no online platform can guarantee absolute security, we take every reasonable precaution to keep your data safe.

9. Children and Minors

win17 is strictly an adult platform. Our services are available only to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that data from our systems and close any associated account.

Parents and guardians who believe their minor child has registered on win17 should contact our support team immediately at [email protected]. We take reports of underage gambling very seriously and will act without delay to investigate and resolve such cases.

10. Changes to This Policy

win17 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered users via email. Your continued use of win17 following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way win17 handles your personal data, please do not hesitate to contact our dedicated support team. We aim to respond to all privacy-related enquiries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

You may reach us at [email protected]. Please include your registered username and account email address so we can locate your records quickly and address your query as efficiently as possible. All correspondence relating to data and privacy is handled with the strictest confidence.